Virgin TV 360. Here’s what Virgin Hub 3 Lights Mean: I’ve got a Hub 3 that was replaced yesterday. Why can you not send me a replacement Pod and I will return this one to you? There must be a fault with the Pod if it cannot connect to the Hub. Avoid placing your pod in the WiFi problem area. noticed that both wifi pods where flashing and second v6 box cant connect to the main v6 box also connect app cant find find the hub. Wifi Down (pods included) after Gig1 reboot/upgrade to 100mbs upload in Networking and WiFi an hour ago; Going round in circles, intermittent disconnections for a month in Networking and WiFi 3 hours ago; Wi-Fi down for two days unable - told area fix had been completed still no internet. . I don't work for Virgin Media. Home Phone. Please do keep us updated on how it goes. Speed. Leigh0707. WiFi Pod has started to disconnect. I've taken a look at things on our side, and can see that the outage is still ongoing and is due to be resolved by 22nd August by 9AM. Turn it on. Blue (or Cyan) White. on 30-03-2023 22:00. However it’s still starts with green light then goes to to constant blue. I have contacted CS many times over phone/WhatsApp and also been over this forum previous posts and nothing has helped. Hi I’ve tried to contact you over my internet keeps kicking me off and I was given some pods but they don’t even work as just keep flashing and I try and call and every time I do I get cut off quite frustrating now and issues still there I keep getting Looks like there’s still an issue with your co. I've tried turning router off/on, pod, off/on and resetting router etc but every time, it goes back to flashing red. I have been trying too connect too the Virgin connect app and it keeps saying “oops something went wrong, please try again” I have tried numerous times standing right next too router and won’t work. I have a Hub 4 but I have 2 separate networks for 2. Easy to set up. Networking and WiFi. called customer svc who are sending a pod. I rebooted the hub last night, and left if off (disconnected from power) for sometime to make sure it all discharged. on 28-05-2023 14:37. Wifi pod issues in Networking and WiFi yesterday; Yellow flashing light on Hub 5 in Networking and WiFi Friday; Hub 4 losing connection every night this week. £30-100 (that’s ~4->12 months of Max Pod rental if not free on your package) and. SpeedThe “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. Networking and WiFi. Enter 192. The WiFi is visible from all devices you just can't connect and if you are lucky to connect it drops pretty quickly. Switched On. Browse. The light should turn solid for a moment when you first switch on the WiFi Pod (white). It is located at the top-center-front of the new white wifi device from xFinity. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. on 28-03-2022 22:19. After many resets the broadband would start again then a few hours/days lose the signal. On the Hub5 sticker. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. street cabinet or omnibox etc. Virgin Phone Switchover. between the router and where I have poor speed. Had the WiFi pod a while now and it has always flashed red. My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. I then connected it to the router via ethernet and it was fine. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. £5 a month extra doesn’t sound like much, but £60 a year. Had a power outage yesterday in the morning, and ever since then I’ve had no Wi-Fi. While connect to WiFi, Tap I’m ready. on 17-05-2023 13:17. Last Friday virgin media was down in our area, the internet is now back on but the pod no longer works. The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the booster; When this stops blinking and goes off the copying process is complete, the power light will stay on. This past five days we’ve experienced issues with our WiFi dropping out. Checking the Indicator Lights. Have tried resetting the WiFi, moving the pod closer and rebooting the pod. TiVo. great if not then invest in your own wifi solution. Virgin Media;. In other words, the pods do not seem to allow Ethernet Backhaul. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. on 25-01-2023 18:13. If you move the Pod too far away it will loose connection. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Thanks . Virgin Media; My Virgin Media; Shop;. Then, go to advanced>wireless>security, rename the 2. Kind regards,2 weeks ago. Its now been 9 hours. Then relocate it to halfway between the hub and the blackspot. Email. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. Wait until the Google WiFi flashing blue light and set it up using WiFi and check if the Google WiFi point flashing orange persists. SpeedQuickStart, set up and connections. no matter how many times i reset or check the cables it still keeps flashing and has done for 2 hours now, reset it unplugged everything - 5197784. Account - Mobile. Forum; Apps. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. TV. We're sorry to hear your Wi Fi Pod is not working after your hub was replaced, in order to make sure you've paired the Pod with the new hub so they work together please visit this link. This pod plugs into a power socket and listens for WiFi signals from the hub. The older pods used to have to be added to the system so your hubs would connect, not sure if this is still the case but maybe a call to activate the pod or wait till a. Thanks for coming back to us cazdee, if your issue has been logged with out support team, we cannot do anything to escalate that from here until the ticket has gone passed the given fix time for the issues. Optimizations usually take 2-3 minutes, depending on how many Wifi Pods are connected. Plugged into wall socket, and have followed the online guide, which wasn’t that helpful. I have a hub 5. 168. I’ve switched them off, done troubleshooting but still nothing. I’ve got a Hub 3 that was replaced yesterday. My Virgin Media App. A slow flashing blue light for 2 minutes indicates that the Hub is ready for a WPS connection. After the router has restarted, see if the problem with the flashing green light is still present. WiFi box has had a flashing green light all day. But if I move it anywhere else the light just keeps flashing and. I have 3 wifi pods in different locations of the house. I'm really hoping they are smart enough to get the intelligent pods I already have working with the new hub. Networking and WiFi. Pod not connecting. Typically, extenders are linked through a wired port using an Ethernet cable. However it’s now started flashing red constantly and making a sound like a high speed fan probably every 30 mins or so. I'll pop a PM across now please keep an eye out for the purple envelope in the top. Once it's reset and you're connected to it plug in the. Wi-Fi pod flashing blue. We're here to help. Stay safe. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. 1 ACCEPTED SOLUTION. Kind Regards, Steven_LOn thursday there was an outage in my area and when it did come back online I had no wifi, only ethernet. I have attempted to reset and hard reset which has failed, still got flashing blue lights with no Internet. QuickStart, set up and connections. Wireless light on the WiFi Booster stops blinking and goes off, the copying process is complete. I've a flashing green light on my hub, no broadband or phone. TiVo. I have even moved it next to the router so it can read the signal but it still keeps flashing. The wifi keeps cutting out or we get terrible signal. Good morning, My virgin WiFi Hub 3. Once signed in, go to Advanced settings > Wireless> Security Select the dropdown next to Security and change it to WPA2-PSK. Hi zach, surprise surprise, no not fixed yet, another date and time: We hope to fix this by 29 September at 12:00. Manage Your Account. Networking and WiFi. Our technician is in your area and is working to fix things. Solid green: Wi-Fi is enabled and functioning correctly. I seem to have the same problem as a lot of people with intermittent functionality on my wifi pod - most of the time it just blinks white and doesn’t show up on the network sometimes after multiple resets it comes on for a brief while No light: WiFi is disabled. Worked for a few hours then kept dropping the connection. . If the light doesn’t come on at all, or starts blinking rapidly, try the troubleshooting steps. Unfortunately, there isn't a way to resolve an SNR Outage, as this is something our Technicians need to fix and resolve physically. New installed internet keeps disconnecting in QuickStart,. . If it's off, red or flashing constantly (it's OK if it flashes for a short time, like less than a minute, after a reboot) then check to make sure the service cable, either the phone line (DSL) or. Won't connect. This will revert any customisations back to factory settings and full update. 2. 0 router. I have been sent 2 new WiFi pods got not 3 in total, none of them which connect to the router spoke countless times to the virgin media team on the phone the tried most of the steps resetting activating the Pods and router all to no avail. QuickStart, set up and connections. Check for a small light on the front of the xFi Pod when first plugged in. Account - Cable. Rebooting and restarting the router. . 2 Green Flashing Arrows. on 01-04-2023 10:56. Then, log into your hub settings using your login details. In the Virgin Media Connect app, you’ll be able to see your mesh WiFi Pod’s health, signal strength, and speeds. All 3 have white blinking lights. Hi, My WiFi keeps switching networks which causes some of my apps to misbehave or not work at all. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. Keep your account safe from fraud Worried about online fraud and security or received a notification from us of an issue? Find support in the Security & Fraud Hub. Everytime someone games, watches Netflix or on the internet. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Gaming Support. I have tried using the support on the virgin media site but the links to the Help section for the pods don't work and support for Wifi says it's down. QuickStart, set up and connections. Virgin Mobile. The Plume website suggests this is either a - 5311528. Fix your broadband. 4G” and “5G”—these represent the two separate frequencies in your dual-band Wi-Fi (2. 6. Download the Virgin Media Connect App to your device. After contacting virgin I was advised that they no longer support the boosters so I need a WiFi pod. This screen will show you how many devices are connected to the Hub/each Pod. Account - Mobile. 1. Been plugged in 2 days now but the light is just flashing and I understand it should go out once up and running. Sorry to hear you have been having this issue with your internet, we would advise keeping the Hub on at all times, this is because it often performs updates during the night so when it is turned off it might not always update when needed. If the signal strength indicator shows two bars or fewer , your Wi-Fi signal strength is weak. Pod 3 - upstairs - hardwired. My Virgin Media App. on 28-09-2022 16:29. Networking and WiFi. We would like to show you a description here but the site won’t allow us. Email. Community; Volt. Manage Your Account. My Virgin Media App. I decided to - 5306197. 8. not sure if this is normal or not. on 30-09-2022 16:24. Tried to sort via the connect app but this isn’t picking up my - 5372468 Browse Virgin Media Virgin Media Community This seems to be a common issue atm, most likely issue is they havn't added the mac address of the pod to your account. On the Hub5 sticker. Phone. When the pod had been working perfectly t. on 10-11-2022 06:37. Hub 3 not connecting to internet (access denied) in Networking and WiFi Tuesday; WiFi pod flashing blue in Networking and WiFi Monday; Flashing yellowy green on WiFi box in Networking and WiFi Monday; No wall socket in QuickStart, set up and connections Friday; Internet keeps dropping and router shows yellow flashing light in. When ive used these pods i had one of the older models plugged in to a cat 6 port in a room away from the main router and get a relatively decent speed of 250mb when im connected to that at 5ghz. All cables appear to be fine, I have rebooted and reset. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. Please any ideas how to fix this? The person on the phone wanted to order replacements pods but the system doesn't allow him to order more than 1 and he had already just ordered my 3rd for a different area of the house. Disconnect all ethernet cables from the Hub. Virgin Mobile. Check the Hub Power Supply. Connect your pod to your router using an Ethernet cable. Stay safe online. The problem is that the Virgin Wifi Pod cannot seem to utilise the wired ethernet connection to the Hub 3 and is relying on relaying the weak Wifi connection from the Hub 3. Do I need to adjust any settings? I’ve paid for WiFi but I’ve not been able to get. I have tried the WiFi troubleshooting and still nothing. now none of 3 pods will work. Volt. 1 into your browser. No other devices. I’ve logged out and deleted the connect app, restarted my. Last week they just started flashing, sometimes white sometimes green. . Wi-Fi pods flashing. It isn't on during normal use, but turns red if there is a problem. Stay safe online. Email. Virgin Media;. Numerous calls with customer services to be told connectivity issue. I plugged the pod into the location I needed it I. TiVo. Options. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. on 25-01-2023 11:05. . This light flashes green when the Hub's downloading a software update. What’s happening? I’m having issues sending emails. Matt - Forum Team. TV on the go. Spectrum customer support is also available 24 x 7 if you need help troubleshooting any network issues. 1 Optimize Router Placement. Joining in. Scan complete, Tap continue. on 09-12-2022 14:59. I have followed your advice but the Pod still just flashes. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Moving the pods to within a metre of the router, but they just keep flashing apart from one time when I was just getting a solid white light for one of the pods. Virgin Phone Switchover. Browse Virgin Media Virgin Media Community. it now appears to be fixed as the pods reconnected to the hub this afternoon. Forum; Apps. Regards, Daniel. com in Networking and WiFi yesterday; WFH connection issues in Networking and WiFi yesterday; Superhub 5 wifi6 in Networking and WiFi yesterdayThe newer pod I recently had has two ethernet ports and flashes green light when connecting. The slow pulsing typically lasts up to 10 minutes before turning off when ready. Is the flashing slow/pulsing or fast blinking? Is your Pod being found in the Connect App 👉. on 04-04-2023 10:37. : r/VirginMedia Recently received a smart wifi pod. Solved: Quite recently my only Wifi Pod has stopped randomly Lighting up bedroom. We live on a bungalow so all ground level pods. We have had a white Pod to boost our WiFi for a few weeks now and it was working well. Stream from Virgin Media. Once it's reset and you're connected to it plug in the pod in the same room as the hub and it'll pair in about 5 minutes or so. The pods only work under certain conditions. Received an intelligent WiFi Pod a couple of days ago, has been plugged in to different locations and distances to my router but the white light keeps blinking and it doesn't connect to my Hub 4. Networking and WiFi. I have the same problem. It does its usual light cycle, then it does a few blinks of a bright blue light. Re: New Wi-Fi pod blinking white. Stream from Virgin Media. Account - Mobile. Thank you. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. Wifi Pod just flashing a month ago HI, I have had a Wifi pod for a while but not used as I was using a BT Mesh. on 19-09-2023 03:59. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. For queries with home networking and all things WiFiWiFi pods can help solve this problem by extending your network’s range. We would like to show you a description here but the site won’t allow us. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Virgin router won t connect arrow keeps flashing green. We’re so confident in this technology that we’ve launched. Plug the router's power cable back into the outlet. 4. Start with a factory reset on your hub (press and hold the reset button for 30 seconds) it will take about 5-10 minutes to reset. By downloading our Connect app, you can monitor the activity of multiple WiFi Pods at the tip of your fingers. •The SSIDs must be the same and broadcast enabled. This could mean that you have a bad connection in your home. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. The virginmedia connect app does nothing in regards to the connecting. It would appear to be morse code for A T E, but I could just be looking into it too much. on 25-01-2023 19:09. Options. I have been given a WiFi pod( my don is virgin also) it has been plugged into a socket where my signal is weak for several hours now. So second hand ones don’t work I’m afraid. The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the booster; When this stops blinking and goes off the copying process is complete, the power light will stay on. All Rights ReservedRegistered Address: 79-81 Paul street, London, EC2A 4NQ. The engineer came today and replaced the router. I'm so sorry to hear that you're having some issues connecting your Wi-Fi Pod recently. After sky glass stopped working was told to factory hard reset hub 4. take WiFi off automatic in hub settings - try a different channel (1,6 or 11 on 2. Virgin TV 360. My Virgin Media App. I did have a billing issue, but that has been solved. Step 1. Hub 5 flashing green light. White. hi there can be multiple problems that cause this issue. 6 You can now unplug the larger . So with the help of the community admins I received a pod to help with poor coverage in my house. Check if the new pods have been activated onto your account. The slow pulsing typically lasts up to 10 minutes before turning off when ready. Since joining Virgin not an hour goes by without the WiFi dropping and getting no signal. It may be stuck in an update loop. 1 ACCEPTED SOLUTION. Hub3 Red Light in Networking and WiFi an hour ago; Virgin Hub 3 - Red light on but i have wifi using in Networking and WiFi 11 hours ago; WIFI Pod (Black) not working with new Hub 5x in Networking and WiFi 12 hours ago; Solid Red light on hub in Networking and WiFi yesterday; Red light on router (Hub 3) in Networking and WiFi yesterdayUsing a browser, access the modem page by entering 192. We have had a white Pod to boost our WiFi for a few weeks now and it was working well. 0 in Networking and WiFi Wednesday; Hub 5 - connection problems - load of rubbish in Networking and WiFi Wednesday; White VM Pods in Networking and WiFi Tuesday; No internet - Green flashing internet light in Networking and WiFi Mondaytry moving the pod nearer and see what happens. Turn on Bluetooth on your phone and wait until Deco’s LED light pulses blue. Deleting and reconnecting the pod to your network:Tuning in. Then relocate it to halfway between the hub and the blackspot. The pod lost its connection to your network. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. I’m using the hub 3 and currently viewing a flashing green power light and a solid green Wi-Fi light. Virgin TV 360. Virgin sent me the hub 4 a few days ago as part of my volt benefits. I've taken a look at things on our side, and can see that the outage is still ongoing and is due to be resolved by 22nd August by 9AM. Options. Solid green wifi light, flashing green arrow and power light. Step 2. Tuning in. Networking and WiFi. The team will be in touch once the issues have been resolved. Have plugged in via the Ethernet lead, the light then goes off. Networking and WiFi. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only. on 24-03-2023 13:28. However, I do not see what difference this is going to make. I've been with Virgin for a couple of months now since swapping from BT. Then it started flashing red and making a sound like a high speed fan/jet. g. Stay safe online. Subscribe to RSS Feed; Mark Topic as New;. Check Cables: Make sure all cables are securely plugged in. Solid Red – Internet connectivity issue. If the lights indicate a problem, try the next. Change the router settings then remove the Pod from outlet, re-boot the Hub until fully operational then plug in the Pod. Been over 2 weeks now trying to get my pods back working. Press and hold the WPS button on the larger WiFi Booster forWifi Pods playing up since this morning (25th) Been using two Wifi pods perfectly for months however since this morning they have started playing up. rang Virgin - service agent said wait 24 hours…. Solid Red – Internet connectivity issue. Very Insightful Person. Set up a guest network. Check the IP Camera Antennas to Fix No WiFi Detected. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. 0 in Networking and WiFi a. None of our pods showing on the app and all have suddenly started flashing blue. Home Phone. Do NOT reboot the Hub, just let it do it's thing. Virgin Phone Switchover. SuperPod Aon SuperPod with WiFi 6 SuperPod with WiFi 6E: Plug in. Will the pod still work or does it have to be 1 single network. Stream from Virgin Media. Options. Turn on the router after completing the above steps and observe if the Power Light continues to flash green. . I thought the flashing had to stop. He said I s. on 04-06-2023 14:48. Channel Optimisation must be left on. I’ve had 3 WiFi pods over the course of the last 18 months, all been working fine until the past week when one of the pods on the landing has started constantly flashing red, overheating and omitting a noise from the fan. . i had another post closed but this was a question to find out what other pods in the Glasgow area had stopped working, not to resolve this issue any quicker. The Virgin connect app just says no pod detected. We would like to show you a description here but the site won’t allow us. So my pod suddenly stopped working, the light on it is just flashing. Flashing Green – Booting up. Numerous calls to helpline, pods replaced & 3 engineer visits. can anyone help. 02-02-2023 02:25 - edited 02-02-2023 02:25. Phone. Pod keeps flashing won't connect even after 30 hours any suggestions please [MOD EDIT: Subject title changed for clarity] - 5035379I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. Optimizations can be triggered. If that doesn’t do the job, we’ll send you up to a total of 3. Told it's a back office issue & not to call. Manage Your Account. It's 0800 953 9500 and you will need the Hub/Pods serial number/MAC address from the barcode sticker, and your account number. I’m going to do a hub factory reset sometime today to see if that resolves the issue. My wifi went off before but has now come back on, however my Wifi Booster Pod is not connecting. This brings up the hidden engineer’s system menu. Thanks. Section 4: Tips to Improve Your Virgin Media WiFi Connection 4. Still no message in box from you. WiFi hotspots. hub 4 started flashing white, and keeps cycling from solid, to flashing. I have rebooted many times ro no avail. Early this morning I noticed the light was flashing white and the pod was no longer being found on the Connect app. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. The different Hubs by Virgin Media include Hub 5x, Hub 5, Hub 4, Hub 3, and Hub 2. Plug the router's power cable back into the outlet. Account - Mobile. Virgin said it was the new software update colour. Joining in. I can see it in the virgin media connect app, but no devices are connected to it. Reply. From here, you’ll need to navigate to ‘advanced settings’, then click ‘wireless’ and finally ‘WPS’. However it’s still starts with green light then goes to to constant blue. Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. First pod installed now for 2 weeks, first week was fine connected to hub5. Kind regards Mark. Video guide prepared by Luqman Khanis with how to self install virgin media pod. The pod appeared to work ok for a few weeks but now for the last week or so it keeps disconnecting and has a flashing white light. Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. Pod: PowerPod: SuperPod. Ironically, I just got a notice last week that my rates are increasing 1 year into an 18 month contract. Hi, my wifi's been down for over a day now and my Hub 3's been interchanging between either a flashing arrow light and a solid base light, and a flashing base light with no arrow light.